Local Guides World
Alea Bizien
1 reseñas sobre 1 lugares
Make sure to be well advised when you go to this dealer...
Apparently, customer's have ghost vehicles and are liars when asking service for help. I went to this dealer after experiencing issues with my transmission on my volks. After minutes, they let me know my transmission would need replacing. The total cost of this was approximately the same worth as the vehicle. I ended up purchasing a new vehicle with them for 30K as result. A couple weeks later I brought the car to another garage who specializes in transmissions, and they found that it was just an unplugged wire on the transmission. THANK GOD I did not accept to replace the transmission. I came back to this dealer to discuss that the diagnosis on the transmission was bad and spoke to a manager. This is when they told me my car was not even in their system. After being verbally laughed at and turned away after they did not put my vehicle in their system, they couldn't care less about trying to make things right. They did not follow their own procedures on taking a vehicle in for diagnosis. Telling me that because my vehicle was not in the system, they never diagnosed it. I was then EMBARASSINGLY asked if I wanted to go staff by staff to try and ‘’INDENTIFY’’ who I dealt with when not remembering the name, the whole ordeal was a big joke on the Director's end. I refused to go around pointing at people as this is extremely unprofessional and i would not falsy accuse a staff member. In the end I had no choice but to walk away. The dealer had no real solution and was very unprofessional in my opinion. Sad that after being a long-time customer with a history they left someone walk away helpless and distressed. I would highly recommend not using this dealer for your service needs on your VW vehicles.
Apparently, customer's have ghost vehicles and are liars when asking service for help. I went to this dealer after experiencing issues with my transmission on my volks. After minutes, they let me know my transmission would need replacing. The total cost of this was approximately the same worth as the vehicle. I ended up purchasing a new vehicle with them for 30K as result. A couple weeks later I brought the car to another garage who specializes in transmissions, and they found that it was just an unplugged wire on the transmission. THANK GOD I did not accept to replace the transmission. I came back to this dealer to discuss that the diagnosis on the transmission was bad and spoke to a manager. This is when they told me my car was not even in their system. After being verbally laughed at and turned away after they did not put my vehicle in their system, they couldn't care less about trying to make things right. They did not follow their own procedures on taking a vehicle in for diagnosis. Telling me that because my vehicle was not in the system, they never diagnosed it. I was then EMBARASSINGLY asked if I wanted to go staff by staff to try and ‘’INDENTIFY’’ who I dealt with when not remembering the name, the whole ordeal was a big joke on the Director's end. I refused to go around pointing at people as this is extremely unprofessional and i would not falsy accuse a staff member. In the end I had no choice but to walk away. The dealer had no real solution and was very unprofessional in my opinion. Sad that after being a long-time customer with a history they left someone walk away helpless and distressed. I would highly recommend not using this dealer for your service needs on your VW vehicles.